FAQ
Frequently asked questions
Billing
Receipts are emailed after purchase. First check your Spam / Promotions folder. If you still can't find it, contact support and include your name, email used for purchase, and (if available) the order reference shown on the Dashboard; we can resend the receipt for you.
Billing
We accept major credit and debit cards processed securely via Stripe. After purchase you'll receive an emailed receipt — check your spam/promotions folder if you don't see it. If a receipt is missing, contact support with your order reference or the email used for purchase and we can resend it.
Billing
We review refund requests on a case-by-case basis. If you believe your purchase qualifies for a refund, contact support with your order reference and the email used for purchase and we'll review the request. Approved refunds are issued back to the original payment method via Stripe; please allow a few business days for the credit to appear with your bank. If you have questions about eligibility or timing, include your order reference in your message so we can respond faster.
Contact
Yes — you can text or call +1 978 522 6530 for quick questions. Messages may be answered immediately if available; standard message and data rates may apply. By messaging you agree to receive texts from Archieboy Holdings, LLC. To opt out reply "STOP". Reply "HELP" for assistance. Phone contact is limited and may not include voicemail; if you need a detailed response please use the Contact form and include your project ID if applicable.
Export
When your manuscript is assembled you can download it from the Manuscript or Export pages as a DOCX (Word) file or as a plain text / Markdown file. DOCX exports provide the assembled text ready for editing, but complex layout or embedded images may not import perfectly — you'll often need to reinsert or adjust advanced formatting after download. If you run into problems with a specific export, please contact support and include your project ID so we can assist.
Export
We extract and assemble the text from your uploaded files into a single manuscript. While DOCX exports include the assembled text, complex page layout, advanced formatting, and embedded images may not always be preserved perfectly. If your project relies on specific formatting or images, plan to reinsert or reformat those elements after download, or contact support with your project ID for help preserving particular assets.
General
We post short site updates in the "Latest Updates" panel in the site footer and publish longer posts on our Blog. Check the footer (bottom of any page) for quick bullet updates or visit the Blog for full posts.
General
Yes — every time your book is built or revised, a numbered snapshot is automatically saved (REV0, REV1, etc.). On the Outline Review page you can see the revision history and download any past version as a DOCX file. REV0 is your original uploaded source text as a baseline.
General
Yes. On your project detail page you can update the title, author name, book type, editing level, and other preferences. If a manuscript already exists, you will be offered the option to save only (keep the existing manuscript) or save and rebuild (re-run the AI pipeline with the new settings). Rebuilding will replace the current manuscript, but the previous version is preserved as a revision snapshot you can download at any time.
General
Yes — you can delete individual source files from the Upload page. However, if your book has already been built (an outline or manuscript exists), you cannot delete the last remaining source file, because doing so would leave the project without any source material. If you need to start fresh with different content, create a new project.
Getting Started
Create an account, buy the package with the number of project slots you need, then click "New Project" on your Dashboard to set a working title and author name. Each project consumes one slot; your Dashboard shows how many slots you have available and offers a link to buy more if you run out.
Pricing
No. Packages are one-time purchases based on book project slots — this is not recurring billing. Purchased slots grant lifetime access to create the number of projects included in your package.
Pricing
Slots are one-time purchases that grant lifetime access to create that many book projects. Each project consumes one slot; when you buy a package the additional slots are added to your account total (visible on the Dashboard). Slots are not recurring — they remain available for your use indefinitely.
Pricing
Slots are tied to the account that purchased them. If you need to transfer, share, or adjust slots for a team or organization, please contact support with details of your request (purchase reference and target account) and we will review available options.
Privacy
We store uploaded files in secure cloud storage while we process your project. Files are accessed only by our system and authorized team members as needed to support your project. If you'd like files removed, contact support with your project ID and we'll assist.
Process
Outline builds usually complete within a few minutes, but larger projects can take longer. The Outline Review page polls for progress automatically (it checks periodically for updates for several minutes and will stop waiting if a run fails or stalls); if that happens, follow the on-page guidance to rebuild the outline or contact support with your project ID and the affected file names so we can investigate and help.
Product
No. Concepts of a Book organizes and assembles manuscripts from the source material you provide (sermons, journals, transcripts, notes, etc.). We do not ghostwrite or generate books from nothing; our tools preserve your voice while helping fill structural gaps.
Product
No — we preserve quotations, scripture, and personal testimonies. Our service focuses on organizing and structuring the material you provide; edits are limited to organization, clarity, and optional revision actions you request, while preserving your original voice and sensitive passages.
Service
Yes — packages include the ability to request revisions, and revision requests are included with your purchase (packages list "Unlimited revisions"). From your project choose Revision, pick a preset action (shorten, warmer tone, preserve wording, reduce repetition, etc.), add optional notes, and submit. Revisions are applied to the assembled manuscript and will appear for your review; if you want further changes you can submit additional revision requests. For complex or account-specific questions, include your project ID when contacting support.
Support
We use a lightweight security check on the Contact form (Cloudflare Turnstile) to reduce spam and protect responses. You may be asked to complete a brief verification when submitting a message; this helps ensure your message reaches our team reliably. If verification fails, try clearing your browser cache, using a different browser or device, or enabling cookies; if problems continue, contact us via text/phone or email with your details and Project ID and we'll help.
Support
Use the Contact page to send us a message (you may see a quick verification when submitting). Include your name, the email you used, and any relevant details such as your project ID and file name(s) so we can help faster. For billing or receipt issues, include the order reference shown on your Dashboard or the email used for purchase.
Support
We usually respond to Contact form messages within a few hours. For billing or complex technical issues (file extraction, large projects), please allow up to a couple of business days while we investigate — including time to collect logs and reproduce the issue if needed. Including your project ID and any relevant file names in your message speeds up our response.
Support
If the Contact form won't submit, try clearing your browser cache or using a different browser or device, and make sure JavaScript and cookies are enabled. If that doesn't help, you can text or call +1 978 522 6530 or email hello@conceptsofabook.com with your name, email, and a brief note (include your Project ID and any file names if relevant) so we can assist directly.
Uploads
Supported formats: DOCX, DOC, PDF, TXT, MD / Markdown (.md and .markdown), and RTF. Individual files are limited to 50 MB. Apple Pages (.pages) files are not supported — please export Pages documents to DOCX or TXT before uploading. Files begin uploading automatically when you drop or select them on the Upload page; our backend extracts text from these formats to build your outline and manuscript. If extraction fails, try converting the file to DOCX or TXT and re-uploading, or contact support with your Project ID and the file name so we can assist. Legacy .doc files are attempted with fallback extractors, but converting to modern DOCX often improves results.
Uploads
Each file upload is limited to 50 MB. If a file fails during upload or extraction, try exporting it to DOCX or TXT and re-uploading, or contact support with your project ID and the file name.
Uploads
There isn't a fixed limit on the number of source files you can attach to a single project — you can upload as many files as you need. Note that each individual file is limited to 50 MB; if a file fails during upload or extraction try converting it to DOCX or TXT and re-uploading, or contact support with your project ID and the file name so we can help.
Uploads
If extraction fails we try safe fallbacks automatically, but you may see an error or a stalled outline build. First, try converting the file to DOCX or plain TXT and re-uploading (this fixes most issues). If the problem persists, contact support with your Project ID and the file name(s) so we can inspect logs and assist — include any error messages you saw on the Outline page.
Uploads
For the cleanest results: prefer modern DOCX or plain TXT files, remove unnecessary images or heavy formatting before upload, split very large documents into smaller files, and avoid password-protected files. If you have legacy .DOC files, convert them to DOCX when possible. These steps reduce extraction errors and speed up processing.